Terms of Service

These Terms of Service ("Terms") govern your use of DinePort, including restaurant ordering pages hosted at app.dineport.com and the tools restaurants use to manage orders. By placing an order or using DinePort, you agree to these Terms.

1. What DinePort is

DinePort is a software platform that lets independent restaurants accept online orders. Each restaurant is the seller of the food and is solely responsible for its menu, prices, preparation, packaging, food quality and fulfillment. DinePort is not a restaurant, food preparer or delivery company.

2. Food allergies and safety

Menu descriptions, ingredients and allergen information are provided by the restaurant. DinePort does not verify them. Food may be prepared in kitchens that handle common allergens, including peanuts, tree nuts, milk, eggs, wheat, soy, fish, shellfish and sesame, and cross-contact may occur. If you have a food allergy or dietary restriction, contact the restaurant directly before ordering. The restaurant is solely responsible for food safety and allergen handling.

3. Orders, pricing and fees

• Prices are set by the restaurant and confirmed when you place your order.
• A service fee and, for delivery, a delivery fee may apply. Applicable fees and taxes are shown before you pay.
• Tips are optional and shown separately at checkout.
• A restaurant may decline or cancel an order (for example, if an item is unavailable).

4. Payments

Card and wallet payments are processed by Stripe. DinePort does not store your full card number. Your payment is subject to Stripe's terms and privacy policy.

5. Delivery

Delivery is performed by independent third-party couriers. Estimated times are not guaranteed. You are responsible for providing an accurate address and being available to receive the order. DinePort is not liable for delays, courier conduct, or food temperature upon arrival.

6. Cancellations and refunds

Because food is prepared to order, orders generally cannot be cancelled once the restaurant accepts them. If your order is missing items, incorrect or not delivered, contact the restaurant first. Refunds are issued at the restaurant's discretion, and approved refunds are returned to the original payment method. Contact us if you cannot reach the restaurant.

7. Rewards

Rewards points are offered by each restaurant, have no cash value, are not transferable, and may be changed or ended by the restaurant at any time.

8. Text and email messages

By providing your phone number and email, you agree to receive transactional messages about your order (such as confirmations and delivery updates). Message and data rates may apply. Consent is not a condition of purchase.

9. Restaurants using DinePort

Restaurants are responsible for the accuracy of their menu, allergen information, hours, prices and taxes, for complying with food safety, health and labor laws, and for handling customer complaints about their food. Use of DinePort by restaurants may also be governed by a separate agreement.

10. Acceptable use

You agree not to misuse DinePort, including placing fraudulent orders, interfering with the platform, or attempting to access data that is not yours.

11. Disclaimers and limitation of liability

DinePort is provided "as is" and "as available." To the fullest extent permitted by law, DinePort disclaims all warranties and is not liable for indirect, incidental, special or consequential damages, or for food, preparation, allergens, delivery or the acts of restaurants or couriers. DinePort's total liability for any claim is limited to the amount of fees DinePort received for the order giving rise to the claim.

12. Disputes

These Terms are governed by the laws of the State of Alabama. Any dispute will be resolved through binding individual arbitration, and you waive any right to participate in a class action, except where prohibited by law or for claims eligible for small claims court.

13. Changes

We may update these Terms. The date above shows the latest version; continued use means you accept the updated Terms.

14. Contact

Questions: adrian@dineport.com